FAQs
Welcome to WELOVE’s FAQ page! We’re here to make your shopping experience as delightful as a kitten’s purr and as playful as a puppy’s tail wag! 🐶🐱 Below are answers to some of our most frequently asked questions. If you don’t find what you’re looking for, feel free to contact us anytime—we’re all ears! 👂❤️
1. What types of products does WELOVE offer? 🛍️
WELOVE specializes in a wide range of products for pets and their parents! From fun and durable toys 🧸 and comfy beds 🛏️ for your furry friends, to stylish accessories and pet-themed items for pet parents, we’ve got everything to keep the whole family happy!
2. How long does shipping take? 🚚
- AU Shipping: 3 to 5 business days.
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International Shipping: 7 to 15 business days.
Once your order ships, you’ll receive a tracking number to keep an eye on your package’s journey! 📦✈️
3. Do you ship internationally? 🌎
Yes, we do! WELOVE delivers happiness to pets and pet parents worldwide. Please note that international orders may be subject to additional customs fees and duties, which are the customer’s responsibility.
4. What is your return policy? 🔄
We want you and your pet to love everything from WELOVE! If you’re not completely satisfied, you can return your items within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging. For more details, visit our Shipping & Returns page. 🛍️
5. How do I start a return? 📝
Starting a return is easy! Just email us at 📧 weloveau@outlook.com.au with your order number and the reason for your return. We’ll send you a return label and guide you through the rest of the process.
6. Are there any items that cannot be returned? 🚫
Yes, certain items like personalized products, perishable goods, and gift cards cannot be returned. If you’re unsure about an item, please reach out to us for clarification.
7. How can I track my order? 📍
You’ll receive a tracking number via email once your order is on its way. Use it to track your package from our store to your doorstep! 📦🏠
8. Can I change or cancel my order after placing it? ❌
We process orders quickly, but if you need to make changes or cancel an order, please contact us at 📧 weloveau@outlook.com.au as soon as possible. We’ll do our best to accommodate your request!
9. Do you offer gift wrapping? 🎁
Yes, we do! Let us know at checkout if you’d like your items gift-wrapped. It’s the perfect way to make your gift for a pet or pet parent even more special! 🥳🎉
10. How can I contact WELOVE for further questions? 📞
We’re always here to help! You can reach us at 📧 weloveau@outlook.com.au or through our contact form on the website. We’ll respond as quickly as possible to assist you! 😊
Thanks for choosing WELOVE! We’re thrilled to be part of your pet’s happiness and yours too! 🐾❤️🐶🐱